Our policies and guidelines are based on Scottish Government and Industry Guidelines, and include.
This section covers all bookings.
We all hope the worst of the Covid times are past, but the risk isn’t over even here in the Highlands, and we all have to do our bit to keep each other safe. This is a summary of the changes we’ve made because of Covid-19.
Cancellations – we do not provide refunds if you have to cancel due to Covid because travel insurance companies do now cover Covid, and we are a holiday cottage, not an insurance company.
Travel Insurance – please make sure your travel insurance covers cancellation due to Covid even if your trip takes place entirely within the UK. (There is good advice online about travel insurance, for example from Money Savings Expert).
What we do – We follow the government’s hospitality guidelines for cleaning, plus a bit more.
What we ask you to do – Please make sure everyone in your party uses the sanitiser every time you come into the Cottage. Before you go, we ask you to strip the bed-linen off the beds, and sort your rubbish and take it to the wheelie bins. There’s a check-list in the Cottage. This is to keep our cleaners safe. We have extended our check-out time to 12:00 noon to give you plenty of time for this.
Recycling and laundry deposit – We have introduced a deposit of £125. We will charge you if we have to strip your beds, handle your rubbish, or sort the recycling. We see minor breakages as fair wear and tear and don’t charge for them, but we may charge you for the cost of cleaning or repairs if there is significant damage.
Refunds – we do not provide refunds if you need to cancel because of Covid because travel insurance is now available to cover this.
Self-Isolation – the cottage is NOT a suitable place for self-isolation.
If you or a member of your party develops symptoms – the government guidance is that you should check out and return home to self-isolate. We will give you a pro-rata refund if this happens.
DO NOT COME IF YOU OR SOMEONE YOU LIVE WITH HAS SYMPTOMS, OR IF YOU HAVE BEEN EXPOSED TO SOMEONE WITH COVID-19 IN THE 10 DAYS BEFORE YOUR HOLIDAY.
Payments and Cancellations – we don’t provide full refunds if you cancel for any other reason, but we know it’s hard to plan ahead at the moment, so we take your final payment later (6 weeks instead of 8 weeks before your stay) and have made it easier for you to change your dates.
Last updated 4th January 2022