Our policies and guidelines are based on Scottish Government and Industry Guidelines, and include.
- Activities by us to keep you safe
- Activities by you to keep us safe
Please note that we have introduced a £150 Recycling and Laundry deposit.
A note about the research
Research suggests that the main risk of Covid is airborne transmission. This is reassuring, but we do not assume that surface transmission is not a risk, because very little research has been done in the hospitality sector. In a holiday cottage, we have a small number of people living in an enclosed space for several days. When people live in a space, they touch and clean things in a different way in from the locations which have been researched, ie mainly healthcare settings (designed to be simple to disinfect and where all workers wear PPE), or else in community settings like restaurants and shops (where a lot of people pass through fairly quickly and which are cleaned frequently through the day).
- House Rules and Covid-19
- Covid Risk Assessment
- Covid Cleaners’ Checklist
- Guests’ Check-out Checklist
Excerpt from our Terms and Conditions of booking:
We all hope the worst of the Covid times are past, but the risk isn’t over even here in the Highlands, so we all have to do our bit to keep each other safe. This is a summary of the changes we’ve made because of Covid-19.
What we do – We follow the government’s hospitality guidelines for cleaning, plus a bit more.
What we ask you to do – Please make sure everyone in your party uses the sanitiser every time you come into the Cottage. Before you go, we ask you to strip the bed-linen off the beds, clean the high-touch areas (eg door handles and light switches) and sort your rubbish and take it to the wheelie bins. There’s a check-list in the Cottage. This is to keep our cleaners safe. We have extended our check-out time to 12:00 noon to give you plenty of time for this.
Recycling and laundry deposit – the Covid-19 risk means we have introduced a deposit of £125. We will charge you if we have to strip your beds, handle your rubbish, or sort the recycling. We see minor breakages as fair wear and tear and don’t charge for them, but we may charge you for the cost of cleaning or repairs if there is significant damage.
Refunds – If you book direct, we will give a FULL REFUND if you cannot stay with us because of Covid-19, or you can use the deposit you have already paid to change the dates of your booking. If you booked via Booking.com, Airbnb, etc, their terms apply, but we will certainly help you get a refund from them if necessary.
Self-Isolation – the cottage is NOT a suitable place for self-isolation.
If you or a member of your party develops symptoms – the government guidance is that you should check out and return home to self-isolate. We will give you a pro-rata refund if this happens.
DO NOT COME IF YOU OR SOMEONE YOU LIVE WITH HAS SYMPTOMS, OR IF YOU HAVE BEEN EXPOSED TO SOMEONE WITH COVID-19 IN THE 10 DAYS BEFORE YOUR HOLIDAY.
Payments and Cancellations – we don’t provide full refunds if you cancel for any other reason, but we know it’s hard to plan ahead at the moment, so we take your final payment later (6 weeks instead of 8 weeks before your stay) and have made it easier for you to change your dates.